Privacy Policy

If you interact with us through Facebook, Instagram, Messenger, or a Meta lead form, we may receive information that you choose to share with us, such as:

• Your name and public profile information (such as your profile picture).
• Your email address and phone number, if you provide them or authorize Meta to share them.
• Answers you submit in Facebook or Instagram lead forms.
• Messages you send to our Facebook Page or Instagram account.

We use this information only to respond to your inquiry, provide estimates and services, and manage our relationship with you. We do not sell information received from Meta platforms, and we handle it in accordance with Meta's Platform Terms.

• To respond to inquiries and provide quotes, inspections, and restoration services.
• To schedule appointments and communicate with you about your project.
• To coordinate with your insurance company, when you ask us to.
• To send service updates and, with your consent, occasional marketing messages (you can opt out at any time).
• To improve our website, services, and advertising.
• To protect against fraud and comply with legal obligations.

We do not sell your personal information. We share it only in these situations:

• Service providers who help us run our business, such as website hosting, scheduling, email, and customer-management tools. They may use your information only to perform services for us.
• Insurance companies and adjusters when you ask us to work with them on your claim.
• Subcontractors who help complete work at your property.
• Advertising and analytics partners such as Meta and Google, as described in Section 5.
• Legal requirements: when required by law, or to protect our rights, property, or safety or that of others.
• Business transfers: in connection with a merger, sale, or transfer of our business.

Our Site may use cookies, pixels (including the Meta Pixel), and similar technologies to understand how visitors use the Site, measure the effectiveness of our ads, and show relevant ads on platforms such as Facebook and Instagram.

You can control cookies through your browser settings. You can manage how Meta uses data for ads in your Facebook Ad Preferences, and you can opt out of interest-based advertising from many companies at optout.aboutads.info.

We keep personal information only as long as needed to provide our services, maintain project and insurance records, resolve disputes, and meet legal, tax, and accounting requirements. When it is no longer needed, we delete it or make it anonymous.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information.
• Opt out of targeted advertising and marketing communications.
• Appeal a decision we make about your request.

To exercise any of these rights, contact us using the information in Section 12. We will verify your identity before acting on your request and will not discriminate against you for exercising your rights.

To stop marketing texts, reply STOP. To stop marketing emails, use the unsubscribe link in the email.

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections on our Site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Significant changes will be highlighted on our Site.

If you have questions about this Privacy Policy or our privacy practices, contact us: